1. Introduction
BetRupees ("betrupees," "we," "us," "our") operates the online betting and gaming platform available at betrupees.click. As part of providing this service to users in Pakistan, we collect and process certain personal information. This Privacy Policy describes how we handle that information — with honesty, care, and in line with responsible data practices.
This policy applies to all personal data collected through the betrupees website, mobile-optimised platform, customer support interactions, and any other channel through which you communicate with betrupees. It should be read alongside the Terms and Conditions, which govern your use of the platform.
By registering on betrupees or otherwise providing us with your personal information, you confirm that you have read this Privacy Policy and consent to the data practices described within it. If you do not agree with any part of this policy, please do not use betrupees and contact support@betrupees.click to arrange account closure.
This policy is written in plain language specifically for betrupees users in Pakistan. If any part is unclear, please reach out — we'd rather explain it directly than have you confused about how your data is handled.
2. Data We Collect
BetRupees collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and in limited cases information from third-party verification services. We collect only what is necessary for the purposes described in this policy.
2.1 Information You Provide
- Registration data: Full name, date of birth, Pakistani mobile number, email address, and password when you create a betrupees account;
- Identity verification (KYC): CNIC number, copy of CNIC, selfie with identity document — collected when betrupees requires account verification;
- Payment data: Easypaisa or JazzCash mobile number, NayaPay or SadaPay wallet ID, bank account details for IBFT, or card details for Visa/Mastercard transactions. Full card numbers are never stored by betrupees — payment processing uses secure tokenisation;
- Support communications: Messages, emails, and chat transcripts exchanged between you and the betrupees support team;
- Responsible gaming information: Deposit limits, self-exclusion requests, and any disclosures you make to betrupees regarding your gambling habits.
2.2 Automatically Collected Data
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution;
- Usage data: Pages visited on betrupees, time spent on each page, click patterns, search queries within the platform;
- Betting and gaming activity: All bets placed, markets selected, stakes, outcomes, casino game sessions, and virtual sports activity on your betrupees account;
- Transaction data: Complete record of all deposits, withdrawals, bonus credits, and account balance changes;
- Session data: Login timestamps, session duration, and logout events.
2.3 Data from Third Parties
BetRupees may receive limited personal data from identity verification providers used for KYC checks. These providers verify the authenticity of documents you submit and return a verification status — betrupees does not receive raw data beyond what is necessary for the verification outcome. No data is purchased from data brokers or marketing list providers.
| Data Category | Examples | Source | Retention |
|---|---|---|---|
| Identity data | Name, DOB, CNIC | You (registration) | Account lifetime + 5 years |
| Contact data | Mobile, email | You (registration) | Account lifetime + 2 years |
| Financial data | Payment method IDs, transaction history | You + payment processors | 7 years (regulatory) |
| Betting history | Bets, stakes, outcomes | Platform activity | 5 years from date |
| Technical data | IP address, device info | Automatic collection | 12 months |
| Support data | Correspondence, chat logs | You (support contact) | 3 years from last interaction |
3. How We Use Your Data
BetRupees uses your personal data strictly for the purposes listed below. We do not use your data for purposes that are incompatible with why it was originally collected.
3.1 Account Management and Service Delivery
Your registration and identity data is used to create and maintain your betrupees account, verify your identity, process your deposits and withdrawals in PKR, settle bets, deliver casino and virtual sports services, and handle your customer support queries. Without this data, we cannot provide the betrupees service.
3.2 Fraud Prevention and Security
BetRupees uses technical and behavioural data — including IP address, device fingerprint, login patterns, and transaction history — to detect and prevent fraud, multiple account creation, bonus abuse, money laundering, and unauthorised account access. This processing is essential for the security of all betrupees users and the integrity of the platform.
3.3 Responsible Gaming Monitoring
Your betting history, deposit patterns, and session data are used by betrupees to identify signs of problem gambling behaviour. If unusual patterns are detected, betrupees may reach out with responsible gaming information or apply protective measures in line with our Responsible Gaming Policy. This processing is done with user welfare as the explicit purpose.
3.4 Regulatory and Legal Compliance
Financial transaction records and identity data are retained to comply with anti-money-laundering obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to resolve disputes. BetRupees will disclose data to authorities only where legally required to do so and only to the extent necessary.
3.5 Platform Improvement
Anonymised and aggregated usage data — with all personal identifiers removed — is used by betrupees to understand how users navigate the platform, which features are most used, and where improvements can be made. This analysis does not involve individual profiling and the results cannot be linked back to specific users.
3.6 Service Communications
BetRupees will contact you by email or SMS for account-related communications: transaction confirmations, security alerts, KYC requests, and important policy updates. These communications are necessary for service delivery and cannot be opted out of while your betrupees account is active. Promotional communications are subject to your marketing preferences, which you can update at any time in your account settings.
4. Legal Basis for Processing
BetRupees processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the betrupees service agreement with you — account creation, bet settlement, payment processing, and customer support;
- Consent: Where you have explicitly consented to specific processing, such as receiving betrupees promotional communications or participating in bonus programmes;
- Legitimate interests: Processing that serves the legitimate interests of betrupees or its users, including fraud prevention, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights;
- Legal obligation: Processing required to comply with applicable laws and regulations, including financial record-keeping requirements.
Where betrupees relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Contact support@betrupees.click to withdraw consent for specific processing activities.
5. Data Sharing
BetRupees does not sell personal data to third parties. We do not share your information with advertisers, data brokers, or marketing partners. Data is shared only in the limited circumstances described below.
5.1 Payment Processors
To process your PKR deposits and withdrawals, betrupees shares necessary payment data with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks, and Visa/Mastercard processing partners. These processors receive only the data required for the specific transaction and are contractually bound to handle it securely and not to use it for their own marketing purposes.
5.2 Identity Verification Providers
Where KYC verification is required, betrupees shares relevant identity documents with certified identity verification service providers. These providers perform document authentication and return a verification result to betrupees. They are prohibited from using your data for any purpose beyond verification.
5.3 Game and Software Providers
Casino games and virtual sports on betrupees are powered by third-party software providers. These providers may receive anonymised session data to operate the game software. They do not receive your name, contact details, or payment information.
5.4 Legal and Regulatory Authorities
BetRupees will disclose personal data to law enforcement, regulatory bodies, or other government authorities when legally required to do so — for example, in response to a lawful court order, anti-money-laundering investigation, or regulatory inquiry. Such disclosures are made only to the minimum extent necessary and are documented internally.
5.5 Business Transfers
In the event that betrupees or substantially all of its assets are acquired by or merged with another entity, user data may be transferred as part of that transaction. You will be notified of any such change via the email address on your betrupees account before your data is transferred to a new controller.
6. Data Security
BetRupees takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk involved. The following protections are in place across the betrupees platform:
- SSL/TLS encryption: All data transmitted between your device and betrupees.click is encrypted using industry-standard TLS protocols. Connections over unencrypted HTTP are automatically redirected to HTTPS;
- Password hashing: Passwords are never stored in plain text. Betrupees uses strong one-way hashing algorithms with salting to protect account credentials;
- Payment tokenisation: Card payment details are never stored directly by betrupees. All card transactions use tokenisation through the payment processor, meaning betrupees holds only a non-reversible token rather than actual card numbers;
- Access controls: Internal access to betrupees user data is restricted to staff who require it for their specific role. Access is logged, reviewed regularly, and revoked when no longer needed;
- Infrastructure security: The betrupees platform is hosted on secured infrastructure with firewalls, intrusion detection, and regular security patching.
No security system is completely impenetrable. If you discover or suspect a security vulnerability on betrupees, please report it immediately to support@betrupees.click. In the event of a data breach affecting your personal information, betrupees will notify affected users promptly and take immediate remedial action.
7. Data Retention
BetRupees retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by betrupees are set out in the data table in Section 2. Key principles governing retention are:
- Identity and financial data is retained for a minimum of five to seven years after account closure to satisfy anti-money-laundering and financial record-keeping requirements;
- Betting and gaming history is retained for five years from the date of each transaction;
- Technical data such as IP logs and device data is retained for up to 12 months;
- Support correspondence is retained for three years from the last interaction;
- Where you exercise your right to erasure (see Section 9), betrupees will delete or anonymise your data within 30 days, subject to any legal obligation to retain specific categories of data.
When the retention period for any data category expires, betrupees securely deletes or irreversibly anonymises that data so that it can no longer be attributed to you as an individual.
8. Cookies & Tracking Technologies
BetRupees uses cookies and similar technologies on the betrupees.click platform. A cookie is a small text file placed on your device that allows betrupees to recognise your browser and remember certain information about your session.
8.1 Types of Cookies Used
- Essential cookies: Required for the betrupees platform to function. These include session authentication cookies, security tokens, and cookies that remember your odds format preference. You cannot opt out of essential cookies without stopping use of the platform;
- Analytics cookies: Used to understand how users navigate betrupees — which pages are most visited, how long sessions last, and where users exit. This data is aggregated and anonymised. BetRupees uses self-hosted analytics rather than sending raw data to third-party analytics services;
- Functional cookies: Remember your preferences such as language, notifications settings, and responsible gaming tool configurations, so you don't need to reset them each session.
8.2 Managing Cookies
You can control cookie settings through your browser. Most browsers allow you to view, block, or delete cookies. However, blocking essential cookies will prevent betrupees from functioning correctly and you may not be able to log in or place bets. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
BetRupees does not use third-party advertising cookies or allow external ad networks to place tracking pixels on betrupees.click.
9. Your Data Rights
As a betrupees user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact support@betrupees.click with your account details and the specific request. BetRupees will respond within 30 days.
Right of Access
Request a copy of all personal data betrupees holds about you. We will provide it in a readable format within 30 days of your verified request.
Right to Rectification
If any data betrupees holds about you is inaccurate or out of date, you have the right to request correction. Many details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data where betrupees no longer has a lawful basis to retain it. Legal retention requirements (e.g. financial records) may mean some data cannot be erased immediately.
Right to Restrict Processing
Request that betrupees pauses processing of your data while an accuracy dispute or objection is resolved, rather than deleting the data outright.
Right to Data Portability
Request a machine-readable export of the personal data you have provided to betrupees, in a format that allows you to transfer it to another service provider.
Right to Object
Object to betrupees processing your data on the basis of legitimate interests. Betrupees will cease that processing unless it can demonstrate compelling grounds that override your objection.
10. Minors and Under-18 Protection
BetRupees is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. The betrupees registration process includes age verification, and accounts found to belong to users under 18 are closed immediately, with all data associated with that account deleted or isolated pending investigation.
If you believe that a minor has created a betrupees account or that a minor is using your betrupees account, please contact support@betrupees.click immediately. We will act on such reports with urgency. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online betting platforms, including betrupees.
If you are under 18, please do not use betrupees or provide any personal information to us. Minors should visit our Responsible Gaming page for guidance resources for families.
11. International Data Transfers
BetRupees is designed for and primarily serves users in Pakistan. However, some of the third-party service providers betrupees works with — such as game software providers, KYC verification services, and infrastructure providers — may process data in locations outside Pakistan. Where this occurs, betrupees takes steps to ensure that appropriate safeguards are in place, including contractual clauses that require those providers to handle your data to the same standard as described in this policy.
BetRupees does not transfer personal data to jurisdictions where data protection standards are materially lower than those applied to betrupees users without implementing additional protective measures. If you have concerns about where your data may be processed, contact support@betrupees.click for details specific to your account.
12. Changes to This Privacy Policy
BetRupees may update this Privacy Policy from time to time as the platform evolves, as our data practices change, or in response to legal or regulatory developments. When material changes are made, betrupees will notify registered users by email and update the "Last Updated" date at the top of this page. The current version of the betrupees Privacy Policy is always the one published at betrupees.click/privacy-policy.
We recommend reviewing this policy periodically. Continued use of betrupees after notification of updates constitutes acceptance of the revised policy. If you do not agree with an updated version, contact support@betrupees.click to request account closure before the new policy takes effect.
13. Contact BetRupees About Privacy
For any question, request, or concern about how betrupees handles your personal data, please get in touch through one of the channels below. Privacy-related requests are prioritised and handled by the betrupees data team.
Response time: betrupees aims to acknowledge all privacy-related queries within 24 hours and to resolve them fully within 30 days. Complex data subject access requests may take up to 30 days from receipt of identity verification.